Exchanges and returns

Returning your product because you changed your mind

 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as

 

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price

  • you haven’t used the product

 

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

 

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

 

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. Many of the larger items also come with a warranty.

 

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

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Contact

07759343313

Address

14a/b Gilesgate
Hexham
NE46 3NJ

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